Premium Membership Refund Policy

Thank you for purchasing Premium Membership on Odisha Katha. We want you to be completely satisfied with our services.

No Refund Policy

Premium Membership payments are non-refundable under normal circumstances because:

• Digital services are activated immediately upon payment
• Premium benefits (profile featuring, priority placement) are applied instantly
• We incur payment processing costs
• You receive immediate access to premium features

Exceptions – When Refunds May Be Considered

We may consider refund requests in the following exceptional circumstances:

1. Technical Issues (Within 48 Hours)

• If you experience technical problems preventing you from using premium features
• If our platform is unavailable for more than 72 consecutive hours
• Must be reported within 48 hours of purchase
• Technical team must verify the issue

2. Duplicate Payments

• If you accidentally made duplicate payments
• Must provide payment proof
• Refund processed within 7-10 business days

3. Fraudulent Transactions

• If your payment was made without authorization
• Must file a police complaint and provide FIR copy
• Must provide payment gateway dispute proof

What is NOT Eligible for Refund

❌ Change of mind after purchase
❌ Not getting selected in auditions (we don’t guarantee job placement)
❌ Low profile views (depends on market demand)
❌ Dissatisfaction with premium features
❌ Account suspension due to Terms violation
❌ Partial refunds (membership is annual)

How to Request a Refund

If you believe you qualify for a refund under exceptional circumstances:

1. Email us at: support@odishakatha.com
2. Subject: Refund Request – Premium Membership
3. Include:
   • Your registered email
   • Payment transaction ID
   • Reason for refund request
   • Supporting documents (if applicable)
   • Date of purchase

Refund Processing

• Refund requests are reviewed within 7 business days
• If approved, refund is processed within 10-15 business days
• Refund will be credited to the original payment method
• Payment gateway charges are non-refundable

Cancellation Policy

You can cancel your premium membership anytime, but:

• No refund will be provided for unused period
• Premium benefits remain active until expiry date
• Account will revert to free membership after expiry
• No auto-renewal – one-time payment only

Payment Gateway Policy

All payments are processed through Instamojo. Please also refer to Instamojo’s refund policy for payment-related issues:

• Visit: https://www.instamojo.com/refund-policy/

Chargebacks

Important: If you file a chargeback with your bank/payment provider without contacting us first:

• Your account will be suspended immediately
• Legal action may be taken
• You will be banned from using our services

Please contact us first to resolve any payment disputes.

Contact Us

For refund-related queries:

Email: support@odishakatha.com
Response Time: Within 24-48 hours
Website: https://odishakatha.com

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date.

Important Notes

1. Refunds are processed only through the original payment method
2. We do NOT provide cash refunds or store credits
3. Premium membership is non-transferable
4. Partial period refunds are not available
5. All refund decisions are final and at our sole discretion

By purchasing Premium Membership, you acknowledge and agree to this Refund Policy.

If you have any questions, please contact us before making a purchase.